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FAQ - Frequently Asked Questions

Voluntary Recall Program 

Below information might assist in determining whether you have any tyres affected by the recall program. Contact information is listed below, should you have any questions that are not addressed here. 

How do I check whether the tyres on my vehicle are affected?

Please check the tyre brand (Continental and General Tire), product line, size and DOT serial number of your tyres. The affected tyre sizes are Continental ContiSportContact 5 SUV AO 255/45R20 101W and General Tire Grabber AT3 LT265/75R16 123/120S.


The affected article description and DOT serial numbers are as follows:

Article description                  

 DOT serial numbers   

Continental ContiSportContact 5 SUV AO 

255/45R20 101W

DOT A312 BH52 0620

General Tire Grabber AT3

LT265/75R16 123/120S

DOT A3W8 HMRD 1718


The last four digits of the DOT serial numbers indicate the production period (week/year). Tyres produced in calendar weeks 06 2020 (Continental) and 17 2018 (General Tire) are covered by this voluntary recall program (depending on tyre size, please see above).

The specified Continental tyre was sold from April 2020 and the General Tire tyre from June 2018. 

No other tyre sizes, production periods or product lines are affected.

What do I have to do if I have affected tyres?

For more information regarding the process we ask that you call the Voluntary Recall Hotline on 1800 316 372 (7.30am-6.00pm AEDT) for more details. 

What do I do if I have more questions regarding my tyres?

For more information regarding the process we ask that you call the Voluntary Recall Hotline on 1800 316 372 (7.30am-6.00pm AEDT) for more details. 

How do I check my tyres to determine whether they are affected?

To confirm whether tyres are affected, they need to bear the DOT Serial in combination with the Date Code and Mould Number. This information can be found on the sidewall of the tyre. 


If you are still uncertain as to whether your tyres are affected, you call the Voluntary Recall Hotline on 1800 316 372 (7.30am-6.00pm AEDT) for more details. 

What is the issue and concern with these tyres?

Through our investigations, it has been determined that these tyres have been subjected to a non-conforming production process. 

The impacted tyres may experience sudden air loss or belt edge separation which could lead to partial or full tread loss. 

How many tyres are affected by this issue?

Continental has determined that 43 Continental ContiSportContact 5 SUV AO tyres may be affected and 304 General Tire Grabber AT3 may be affected. The affected tyres are only in the tyres sizes, featuring the specified DOT Serial, Date Code and Mould Number outlined above. 

What costs will be incurred?

Any and all affected tyres will be replaced at no charge to the consumer. 

Why are you having these tyres replaced?

The voluntary recall program is being initiated to avoid any potential risk to vehicle drivers and other road-users. 

What about the safety of other Continental and General Tire products?

No other Continental or General Tire product is affected, nor are any of the above mentioned tyres in any other size, that do not bear the specified DOT Serial, Date Code or Mould Number. 

Have there been any reports of incidents or accidents relating to this voluntary recall?

Continental has not received any reports of injuries or accidents resulting from this condition.

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